Certainly! We would be delighted to accommodate your request for a factory visit. To arrange a visit, kindly get in touch with us at info@enwecycles.com, so that we may make the necessary arrangements and ensure that your visit is both informative and rewarding. We look forward to welcoming you to our facility.

At our factory, the QC department conducts IQC, IPQC, FQC, and OQC processes to ensure the superior performance and appearance of our e-bikes. Additionally, our products hold CE & UL certifications, meeting the demands of the market. For more details, please visit QC Process.

Our warranty covers manufacturing and material defects but does not cover normal wear and tear, damage or failure caused by an accident, incidental or consequential damage, or misuse of our product in violation of the instructions.

Please visit our Warranty Policy page for more information.

The processing time for your order depends on the quantity and specific model requirements. In-stock orders can typically be completed within a minimum of 9 days. However, for customized orders, the lead time may be longer.